This policy applies to course enrollments with ICEQBS, including Lean Six Sigma (Yellow Belt, Green Belt, Black Belt), Lean Practitioner, PMP Certification Training, and corporate training programs booked through iceqbs.org.

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Our 100% Money-Back Guarantee

We stand behind the quality of our training. Our promise is simple:

If the first live session isn’t for you, tell us, and we’ll refund the full course fee. No hoops, no partial credit.

If, after attending your first live session, you feel the course isn’t the right fit for you, contact us and we will process a full refund of the course fee you paid — no partial deductions, no store credit in place of cash, no complicated conditions.

How to Request a Refund

To request a refund under this guarantee:

1. Contact us within [ e.g., “24 hours of your first live session” or “before your second session begins”] at info@iceqbs.org or +91 89398 42857.
2. Let us know your name, the course you enrolled in, and that you’d like to invoke the money-back guarantee.
3. Our team will confirm your refund and process it — no additional justification required.

What This Guarantee Covers

• The guarantee applies to your first live session only. Once you’ve attended beyond the first session, this specific 100% money-back guarantee no longer applies, and standard cancellation terms apply instead (see below).
• This guarantee is intended for individual course enrollments. [Confirm: do corporate/group training bookings follow the same guarantee, or separate terms agreed at the time of booking?]

Cancellations After the First Session

[This section needs your input — common approaches include:]

• Option A: No refunds are available once a student has attended more than one live session, since course materials and trainer time have already been allocated.
• Option B: A prorated refund may be available on a case-by-case basis, minus a cancellation fee.
• Option C: Students may instead be offered a transfer to a future batch rather than a refund.

(Let us know which of these — or a combination — reflects the actual policy, so this section can be finalized.)

How Refunds Are Processed

As ICEQBS does not currently process payments online through this Site, course fees are collected through direct/offline arrangements with our team. Approved refunds will be issued back through the same method the payment was originally made (e.g., bank transfer), within [confirm timeframe — e.g., “5–7 business days”] of approval.

If online payment processing is introduced in future, this section will be updated to reflect refund handling through that payment gateway.

Non-Refundable Items

The following are non-refundable once issued, regardless of the money-back guarantee above:

• Certification exam fees paid to third-party certifying bodies (where applicable), once submitted on your behalf
• Physical or digital course materials already delivered/accessed, beyond what’s covered by the first-session guarantee

[Confirm if this applies to your courses, or if there are no such separate certification-body fees involved.]

Batch Transfers

[Confirm: do you offer the option to move a student to a different/future batch instead of processing a refund, outside of the money-back guarantee window? If yes, describe any conditions (e.g., one free transfer, subject to seat availability).]

Contact Us

Questions about a refund, cancellation, or this policy can be directed to:

ICEQBS
2/112, Sripuram St, MCN Nagar Extension, Thoraipakkam, Chennai, Tamil Nadu – 600097, India.
Email: info@iceqbs.org
Phone: +91 89398 42857