Reduce Late Deliveries by Improving (OTD%) in FMCG Supply Chain Operations
On-Time Delivery (OTD%) is currently performing at 78%, which is below customer expectations.
Late deliveries have been consistently observed over the last 9 months.
Delivery delays are affecting customer satisfaction and service level compliance.
The major contributors include dispatch delays, waiting time, and vehicle availability issues.
The current process shows high variation and inconsistent delivery performance.
Improving OTD% is critical to enhance operational efficiency and customer experience.